Terms and Conditions
Tables are available for two hours or such shorter time communicated to you in your booking confirmation, after which they will be re-booked for another customer. Please contact us if you would like to stay at your table for longer than two hours and, if we have space available, we will do our best to accommodate you. For tables booked during lunch at 13:30 or later , or dinner at 20:00 or later, your table will not be re-booked and you will not need to request the table for a longer period of time if required.
We respectfully ask that you are ready to be seated at the time of your reservation to ensure the best possible level of service to all of our guests. If you are running late, we kindly ask that you notify us by telephone at your earliest convenience. Your table will be held for 15 minutes after which time it may be allocated to another customer.
We require at least four hours’ notice for our dinner cancellation. For bookings cancelled with less than four hours’ notice, we will charge $10.00 per person if we are unable to resell the table. In the event that you do not show up, we may charge $15.00 per person. We also may request a deposit to guarantee a table on busy days. We are sorry that cancellation charges and deposits have become necessary but we have had too many “no-shows” resulting in empty tables we could have reserved for other customers.
Due to the large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.
As a guide, if you choose to dine early and leave your table by 6.30pm, or book a late table, there is a higher chance we are able to offer you a window table/a specific area of the restaurant. However, we cannot always guarantee this availability due to other bookings and table configurations.
Food Safety and Allergens
We respectfully ask that food that has not been prepared in our kitchens is not consumed on our premises. For the avoidance of doubt, this includes celebratory cakes so please ask if you would like a cake/dessert made at Ivy and Lola’s. At least 48 hours’ notice is required, so please call or email us as far in advance as possible. The reasons we have implemented this policy are that we are (i) often unable to find a place to store the cake in a fridge, which is often required for food safety purposes, (ii) the service of food not on the menu can impact our quality of service to the customer who brought the cake and customers on other tables, especially if we were not warned in advance, (iii) in the event of an alleged food poisoning or serious allergic reaction of one of our guests, we would be unable to trace the source in accordance with our Food Safety procedures.
We cater for most dietary requirements and have strict policies in place for customers with food allergies. We are happy to respond to any specific requests for further information regarding allergens in our kitchens prior to your visit. All of our managers, wait staff, chefs and kitchen staff are fully trained on our allergen policy and any questions can be answered prior to orders being taken.